Delivery & Shipping
Book Wise delivers to all parts of Hong Kong, including outlying islands.
1. Book orders will generally be dispatched the next working day.
PLEASE NOTE : DURING TO ONGOING DELIVERY ISSUES DUE TO THE CURRENT 5TH WAVE IN HONG KONG, YOU MAY EXPERIENCE DELAYS RECEIVING YOUR ORDER.
2. Our Standard Shipping takes 2-3 days, with a price of $10.
3. Our Next Day delivery service is available for $25.
4. FREE NEXT DAY DELIVERY is available on all orders over $250.
5. Any queries can be sent via email to firstname.lastname@example.org
6. Please allow 5-7 working days for delivery on HAPE items.
If no-one is home then we will attempt to follow any specific instructions you have provided on checkout.
If this fails then we will attempt to contact you on the telephone number(s) supplied at checkout to make alternate arrangements.
If this fails then the goods will be returned to our warehouse. In this case, regretfully we may charge for redelivery or redirection of failed orders.
We will not accept liability for deliveries left as per customer request.
If your order is late we will be happy to assist you further. We suggest you use our Contact Us Form to ensure the speediest response - we aim to respond within 24 hours of you contacting us.
If you believe the carrier has lost your parcel please use our Contact Us Form and we will look to resolve the issue as quickly as possible with the carrier service in question.
We are more than happy to order items you might not find on your website. If you require us to order some special order items for you, we request a 50% deposit on ordering and full payment on collection.