Delivery & Shipping

Book Wise delivers to all parts of Hong Kong, including outlying islands.

PLUS FREE SHIPPING ON EVERYTHING IN HONG KONG

1.  Book orders will generally be dispatched the next working day.

2.  Orders are made by Hong Kong Post or private couriers.  

3.   In some cases, you may receive a tracking number as soon as your order is dispatched via courier so that you can view the delivery status online. If you have not received a tracking number, please allow 2 days for delivery before you contact us for assistance. Any queries can be sent via email to sara.bookwise@gmail.com 

4.  Please allow 3-5 working days for delivery on book orders.

5.  Please allow 5-7 working days for delivery on HAPE items.

NON-DELIVERY PROCEDURE

If no-one is home then we will attempt to follow any specific instructions you have provided on checkout.

If this fails then we will attempt to contact you on the telephone number(s) supplied at checkout to make alternate arrangements.

If this fails then the goods will be returned to our warehouse. In this case, regretfully we may charge for redelivery or redirection of failed orders.

We will not accept liability for deliveries left as per customer request.

OVERDUE DELIVERY

If your order is late we will be happy to assist you further. We suggest you use our Contact Us Form to ensure the speediest response - we aim to respond within 24 hours of you contacting us.

LOST DELIVERIES

If you believe the carrier has lost your parcel please use our Contact Us Form and we will look to resolve the issue as quickly as possible with the carrier service in question.

SPECIAL ORDERS

We are more than happy to order items you might not find on your website. If you require us to order some special order items for you, we request a 50% deposit on ordering and full payment on collection.